Customer Care

Exchanges & Returns

Exchanges and returns

You have 28 days from receiving your order to return your order for an exchange or refund. To return your order, simply follow the steps provided inside your packing slip and send your items back to us.

Items must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.

Exchanges for items purchased online can be made by marking the 'Exchange' box, and specifying the item and size you wish to exchange your order for, on the returns form found inside your order packaging.

If your order total exceeds the total value of the items you're exchanging for, the remainder will be refunded to the original method of payment.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.

Receiving a refund

We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on your banks' processes.

Refunds will be made to the original purchaser, and to the original method of payment.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card up to the value of the gift card you used.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Think Bubbles account or future orders being refused.

Changing or cancelling an order

You can make changes to your order only before it has been processed and/or shipped.

Shipping timing begins when you receive the shipping confirmation email.

Need help with your return?

We're available 9:00-17:30 GMT, 7 Days a Week

Call us on +44 1472 291601 or send an email to help@think-bubbles.co.uk with your query

Alternatively, you check out our FAQs section